Terms Of Service
"We" in this article represents ASH Cloud Services (ZH NETWORK LIMITED), and "you" represents customers who purchase our services. "Member" means a person or organization who purchases our services. "Registrant" means an individual or group applying for registration of a Domain Name. "Registry" means the authority that manages domain names. "Server" means the computer equipment that provides the service to you. "Site" means the Internet-accessible content that you upload on our servers. "Terms of Service" means this Agreement. Webase Hosting Services has the right to modify these terms at any time, and the new terms of service will take effect immediately after they are published on the website.
Party Definitions and Introductory Terms - The operative parties referred to in this Agreement are defined as follows:
ZH Internet Services is the publisher and operator of www.zhnet.co.uk (the "Site") whereby ZH Internet Services makes certain web hosting services (the "Services") available. For purposes of this Agreement, when "Site" or "Services" are referenced, such reference includes all hardware, software, and network resources necessary to provide said Site and/or Service.
When first-person pronouns are used in this Agreement, (Us, We, Our, Ours, etc.) these provisions are referring to ZH Internet Services. Additionally, when the terms "the Site" or "Site" are used, these terms refer to any site published by Us, unless a site is specifically exempt from this policy. You, the Client - As Our Client and the user of the Site or Services, this Agreement will refer to You through any second-person pronouns, such as "Your," "Yours," etc.
PLEASE READ THE FOLLOWING HOSTING SERVICES TERMS AND CONDITIONS. BY SUBSCRIBING TO ZH Internet Services SERVICES, YOU AGREE TO BE BOUND BY ALL THE TERMS AND CONDITIONS OF THIS AGREEMENT (the "AGREEMENT"). IF YOU AGREE WITH THE TERMS AND CONDITIONS OF THIS AGREEMENT, CLICK "I ACCEPT," (OR SIMILAR SYNTAX) OR CHECK THE APPROPRIATE BOX MANIFESTING YOUR INTENT TO BE BOUND BY THESE TERMS AND CONDITIONS AND CONTINUE WITH THE ACCOUNT SET-UP PROCESS. YOU SHOULD PRINT-OUT OR OTHERWISE SAVE A COPY OF THIS AGREEMENT FOR FUTURE REFERENCE. ZH Internet Services AGREES TO PROVIDE SERVICES TO YOU ONLY IF YOU AGREE TO BE BOUND BY ALL OF THE TERMS AND CONDITIONS CONTAINED HEREIN. YOUR ELECTRONIC ACCEPTANCE OF THIS AGREEMENT IS PERMITTED BY THE ELECTRONIC SIGNATURES IN GLOBAL AND NATIONAL COMMERCE ACT (E-SIGN ACT) AND SIMILAR FEDERAL AND STATE LAWS. ANY USE OF ZH Internet Services SERVICES SHALL CONSTITUTE AN ACT OF ACCEPTANCE OF THE CURRENT HOSTING SERVICES TERMS AND CONDITIONS.
1. REVISIONS TO USER AGREEMENT
This agreement contains the complete terms and conditions applicable to your use of ZH Internet Services services ( as defined below ). ZH Internet Services may amend the terms of this agreement at any time, including fees ( see below for definitions ).
1.1 We can amend this agreement from time to time. We reserve the right to do so. you agree that we have this kind of unilateral right. You agree that all modifications or changes to this agreement will take effect immediately after publication and will be enforceable. The updated or edited version replaces any previous version immediately after its release and the previous version has no continuing legal effect unless the revised version specifically mentions the previous version and retains the previous version or part thereof in effect. If any amendment to this agreement is deemed invalid or invalid by any court, both parties intend to regard the previous valid version of this agreement as the maximum extent of validity and enforceability.
1.2 We agree that if we change anything in this agreement, we will change the " last revision date" at the top of this agreement. You agree to revisit this page regularly and use the " refresh" button on your browser when visiting. You agree to record the date of the last revision of the agreement. If the " last modified" date remains the same as when you last reviewed this agreement, then you can assume that nothing in this agreement has changed since you last read this agreement. If the " last modified" date has changed, then you can confirm that some contents of the agreement have changed.
1.3 If you wish to terminate this agreement due to any changes we have made, you must terminate this agreement in writing through the cancellation form within thirty (30) days after the above " last amendment" date. Your continued use of the service after the effective date of any such notification constitutes your acceptance of such changes.
1.4 Waiver - if you fail to review this agreement regularly to determine if there are any changes to the terms, you will assume full responsibility for such omissions and you agree that such failure does not constitute a positive waiver of the revised terms. We are not responsible for your neglect of your legitimate rights.
2. DURATION OF AGREEMENT AND CANCELLATION POLICY
2.1 The initial period should start after confirming your order or starting to provide services to you and receiving legal funds. The term will be chosen by you and will be indicated when ordering our service. Unless ZH Internet Services defaults, this agreement shall not be terminated by you during the initial term ( and any renewal thereof ). After the initial period, this agreement will automatically continue for a continuous period equal to the initial period unless either party terminates or cancels in accordance with the provisions of this agreement.
2.2 ZH Internet Services may also terminate this agreement at any time at its discretion for any reason or no reason. ( " termination without cause" ). In this case, ZH Internet Services will give you a written notice seven (7) days before the service interruption.
2.3 If ZH Internet Services cancels this agreement in accordance with any of the terms outlined in this agreement, ZH Internet Services shall not refund to you any fees paid or prepaid prior to the cancellation except for termination without cause under clause 2.2. you are obligated to pay all fees accumulated prior to the cancellation taking effect. If ZH Internet Services terminates the agreement for some reason, all prepaid custody fees will be confiscated and will not be refunded. The termination of this agreement does not relieve you of your obligation to pay ZH Internet Services any accrued or payable expenses. Io before the effective date of termination of this agreement.
2.4 In addition to ZH Internet Services right to terminate this Agreement provided elsewhere in this Agreement, ZH Internet Services may terminate this Agreement effective immediately if, based on ZH Internet Services sole judgment, it determines that You or any of Your end-users: (a) have breached the Acceptable Use Policy ("AUP") as described in AUP page, and incorporated herein, (b) have infringed or violated any intellectual property right or privacy or publicity right of a third party, (c) have not complied with any applicable law, statute or regulation, or (d) have uploaded, published or disseminated any images, text, graphics, code or video which ZH Internet Services considers illegal or high risk, in its discretion. (e) violated the service agreement of the relevant data center and telecommunications carrier. Nothing contained in this Agreement is intended to, or shall, impose any duty or obligation upon ZH Internet Services to monitor or review Your Content or the content of Your end-users at any time. You remain solely responsible for Your Content, and any liability generated therefrom.
2.5 If either party cancels or terminates this agreement for any reason, you shall be solely responsible for making all necessary arrangements to ensure the security of the replacement host and to transfer all electronic data, graphics, images, video or text to the new service provider. After the termination of this agreement, according to its nature, the clauses expected to remain valid after the termination shall remain valid and shall remain in full force and effect in accordance with its clauses.
3. ACCOUNT MANAGEMENT
3.1 When registering for the service, you will select login (email) and password. You can only use services or modify data and content through such user id and password. You are fully responsible for maintaining the confidentiality of your user id and password, as well as any and all activities carried out using these credentials. You agree to immediately notify us of any unauthorized use of your account or any other security violation you know.
3.2 You must provide us with a frequently checked main email address. All notices and correspondence between us will be sent to the email address you provided, so you need to keep this address up to date or notify us when your address changes. If any of your contacts and / or billing information changes, you should inform us so that we can update your account. You also have the responsibility to ensure our field, pay attention to it. zhnet.co.uk is not included in any spam blocking list used by you or your mail provider.
3.3 According to section 2 of this agreement, providing any kind of false or inaccurate contact information may result in the termination of your account.
3.4 You are responsible for all activities under your account. Therefore, we strongly recommend that you protect file, directory, and script permissions to the most stringent settings. You agree that you have the technical ability to operate the website correctly and that you are responsible for any operations performed under your account, including but not limited to damage to your website, ZH Internet Services website and / or equipment, and any other websites.
3.5 As a customer, you should use your own real information to register. We have the right to check your information or request any evidence. Filling in false information will result in the termination of your account and will not be refunded.
3.6 Most of our services are unmanaged services, we can only guarantee the support ticket reply with 72 hours. unmanagement customers should pay attention to the situation when requesting support tickets to ensure that our resources are used reasonably, otherwise we have right to close your support account, but we don't want to do that. (a) Sending a large number of identical support orders in a round robin manner; (b) Use offensive language; (c) Send SPAM and advertisement.
3.7 ZH Internet Services system will try to identify the natural person/legal person during the account registration. These accounts will share the same limitations, such as refund, IP replacement, promotions policy, and affiliate program if we are sure that your account is registered by the same natural person/legal person who already has had an account or accounts in ZH Internet Services.
4. INTELLECTUAL PROPERTY RIGHTS
4.1 Between you and ZH Internet Services, ZH Internet Services acknowledges that it does not claim ownership of the content ( including but not limited to text, software, music, sound, audiovisual works, movies, photos, animations, videos and graphics ) you provide for your use on the website. You hereby grant ZH Internet Services a non-exclusive, global, royalty-free license for your own benefit and enable ZH Internet Services to fulfill its obligations under this agreement by copying, producing derivative works, displaying, executing, using, broadcasting, and transmitting your content on the internet.
4.2 ZH Internet Services may ( but is not obligated to ) provide you with certain materials related to the performance of the service, including but not limited to computer software ( object code or source code form ), data, documents or information developed or provided by ZH Internet Services or its suppliers under this agreement, domain names, email addresses and other network addresses assigned to you, as well as other proprietary technologies, methods, equipment and processes ( " host materials" ) used by ZH Internet Services to provide the service for you. In accordance with the terms and conditions of this agreement, ZH Internet Services hereby grants you limited, revocable, non-transferable and non-exclusive license to use only host materials related to the service. This license will be terminated when this agreement is terminated. Between you and ZH Internet Services, you acknowledge and agree that ZH Internet Services has all rights, titles and interests, or otherwise obtained all licenses applicable to the host materials, as well as all copyrights, trade secrets, patents, trademarks and other intellectual property rights therein. After the termination of this agreement, any use of host materials has not been permitted and is strictly prohibited. You agree that you cannot upload, transmit, copy, distribute or use any host data obtained through the service in any way without ZH Internet Services's express written permission.
4.3 This agreement does not constitute a license to use ZH Internet Services trademarks, service marks or any other trademarks. Without ZH Internet Services's prior written consent, it is strictly prohibited to use any trade name, service mark or any other trademark of ZH Internet Services.
4.4 If we need the help of a lawyer or other person to collect any liquidated damages or any other amount of money from you, or if we need the help of a lawyer to seek injunctive relief against you, or if we need to submit ICANN complaints to you in order to transfer the offending URL from you to us, then you also agree that you will reimburse us for all expenses incurred to collect these liquidated damages or seek your injunctive relief, or to submit and prosecute ICANN complaints.
4.5 You know, even nominal damages may cost a lot of legal fees, travel expenses, legal fees and other expenses that may dwarf the liquidated damages. You agree that you will pay all these expenses.
5. DMCA Notice and Takedown Policy
5.1 Introduction
zhnet.co.uk ("ZH Internet Services") implements the following DMCA Notice and Takedown Policy. ZH Internet Services respects the intellectual property rights of third parties, and expects others to do the same. As part of our effort to recognize the copyrights of third parties, ZH Internet Services complies with the U.S. Digital Millennium Copyright Act ("DMCA") and is therefore protected by the limitations on liability recognized by 17 U.S.C. § 512; commonly known as the "safe harbor" provisions of the DMCA. ZH Internet Services's infringement notification procedure, counter-notification procedure, and takedown policies, are set forth below.
6. Notice of Claimed Infringement
6.1 Abuse Warning
The DMCA permits copyright owners, or their authorized agents, to submit notifications to service providers, such as ZH Internet Services, requesting that infringing material hosted on ZH Internet Services's servers be disabled or removed. Importantly, the DMCA imposes significant penalties – including court costs and attorneys fees – on those who abuse the infringement notification procedure, by misrepresenting either that material is infringing, or was removed by mistake. See; 17 U.S.C. § 512(f). ZH Internet Services will pursue those who abuse its DMCA notice or counter-notification procedure, and will cooperate with law enforcement in any investigation of such abuse. Please make sure that you meet all the qualifications before submitting a DMCA notice to our Designated Agent identified below.
6.2 Notification Contents and Procedure
If you believe that your work has been copied, reproduced, altered or published in a way that constitutes copyright infringement under federal law, or your copyrights have been otherwise violated, please submit a DMCA notice to ZH Internet Services's Designated Copyright Agent, containing the following:
an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright or other intellectual property interest;
a description of the copyrighted work or other intellectual property that you claim has been infringed;
a description of where the material that you claim is infringing is located on ZH Internet Services's servers (preferably including specific URL's associated with the material);
your full name, address, telephone number, and email address;
a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent(s), or the law; and
a statement by you, made under penalty of perjury, that the above information in your Notice is accurate and that you are the copyright or intellectual property owner or authorized to act on the copyright or intellectual property owner's behalf.
Claimants may send their Notice of Claimed Infringement to:
Abuse Agent
Please do not send other queries or information to the agents we specify.
7. Takedown Policies and Procedures
ZH Internet Services implements the following Takedown Policies and Procedures. Upon receipt of any notification of claimed copyright infringement, ZH Internet Services will act expeditiously to notify its customer of the alleged infringement, and take steps to disable or remove the subject material. DMCA Notices are generally processed within two (2) business days from receipt, absent extenuating circumstances. ZH Internet Services reserves the right at any time to disable access to, or remove any material or expressive work accessible on or from its servers or services, that is claimed to be infringing via a valid DMCA Notice, or based on facts or circumstances from which infringing activity is apparent. It is the firm policy of ZH Internet Services to terminate the account of repeat copyright infringers, when appropriate, and ZH Internet Services will act expeditiously to remove access to all material that infringes on another's copyright, according to the procedure set forth in 17 U.S.C. §512 of the DMCA. The procedure for notifying ZH Internet Services of claimed copyright infringement is set forth in Section 7.2, hereof. If the DMCA notice does not comply with §512 of the DMCA, but does substantially comply with the (3) three requirements for identifying infringing works according to §512 of the DMCA, ZH Internet Services shall attempt to contact or take other reasonable steps to reach the complaining party to assist that party comply with sending a compliant DMCA Notice. As noted above, when ZH Internet Services's Designated Agent receives a valid notice, ZH Internet Services will act expeditiously to remove and/or disable access to the infringing material and shall notify the affected customer or subscriber. Then, the affected customer or subscriber may submit a counter-notification to the Designated Agent, using the counter-notification procedures set forth below. ZH Internet Services reserves the right to modify, alter or add to this policy, and all affected persons should regularly check back to this page to stay current on any modifications.
8. Counter-Notification Procedures
If the Recipient of a Notice of Claimed Infringement ("Notice") believes that the Notice is erroneous or false, and/or that allegedly infringing material has been wrongly removed/disabled in accordance with the procedures outlined above in Section III above, the Recipient is permitted to submit a counter-notification pursuant to 17 U.S.C. § 512(g)(2) & (3). A counter-notification is the proper method for the Recipient to dispute the improper removal or disabling of material pursuant to a Notice. The information that a Recipient provides in a counter-notification must be accurate and truthful, and the Recipient will be liable for any misrepresentations contained in the counter-notification pursuant to 17 U.S.C. § 512(f).
8.1 To initiate a counter-notification, the Recipient must submit to ZH Internet Services's Designated Copyright Agent the following information:
a specific description of the material that was removed or disabled pursuant to the Notice.
a description of where the material was located within ZH Internet Services or the Content before such material was removed and/or disabled (preferably including specific URL's associated with the material.)
a statement reflecting the Recipient's belief that the removal or disabling of the material was done so erroneously. For convenience, the following language may be utilized:
"I swear, under penalty of perjury, that I have a good faith belief that the referenced material was removed or disabled by the service provider as a result of mistake or misidentification of the material to be removed or disabled."
a statement that the Recipient consents to the jurisdiction of the Federal District Court in and for the judicial district where the Recipient is located, or if the Recipient is outside of the United States, for any judicial district in which the service provider may be found, and that the Recipient will accept service of process from the person who provided the Notice, or that person's agent.
the Recipient's physical address, telephone number, and email address.
Counter Notifications can be sent to:
Abuse Agent
Please do not send other queries or information to the agents we specify.
After receiving a DMCA-compliant counter-notification, Our Designated Copyright Agent will forward the counter-notification to the original claimant who first provided the Notice identifying the allegedly infringing material.
Within ten to fourteen (10-14) days from ZH Internet Services's receipt of a valid counter-notification, ZH Internet Services will replace or cease disabling access to the disputed material unless ZH Internet Services's Designated Agent receives notification that the original claimant has filed an action seeking a court order to restrain the Recipient from engaging in infringing activity relating to the material on ZH Internet Services's system or network.
9. Service Provider Customers of ZH Internet Services
Some of ZH Internet Services's customers are, themselves, "Service Providers" within the meaning of 17 U.S.C. § 512(k)(1). Accordingly, ZH Internet Services requests that any DMCA Notices relating to alleged infringement by third party users, customers or subscribers of ZH Internet Services's Service Provider Customers be submitted directly to the DMCA Agent designated by such customer.
10. Modifications
ZH Internet Services reserves the right to modify, alter or add to the DMCA policy set forth in Sections 6-10 above, and all users should regularly check back regularly to stay current on any such changes.
11. ZERO TOLERANCE SPAM POLICY
11.1 You agree to comply with ZH Internet Services's Anti-Spam Policy which may be found at https://www.zhnet.co.uk/antispam and which is hereby incorporated by reference as an indispensable part of this Agreement. Use of ZH Internet Services's services for any illegal spam activities is strictly prohibited.
11.2 ZH Internet Services reserves the right to modify the anti-spam policy at any time by publishing the modified policy on its website. You agree to monitor ZH Internet Services homepage to view any changes to anti-spam policies. You continue to use these services after the effective date of any changes to the anti-spam policy, which indicates that you intend to be bound by these changes.
12. BACKUP & DATA LOSS
12.1 You agree that Your use of ZH Internet Services's Services is at Your own risk, and that ZH Internet Services is not liable for any data loss in connection with its Services. You are solely responsible for creating backups of Your Content. If, during Our own routine maintenance, We do create a backup of Your Content which You later request Us to restore to Your account, We cannot guarantee that we will be able to do so, or that Your Content will be unharmed as a result of the initial data loss or the subsequent restore procedure. To that end, We highly recommend that You establish Your own routine backup procedure and that You periodically test restoring files from Your backup media to ensure that You are making viable backups.
12.2 Should you wish for ZH Internet Services to provide you with routine backup service, in addition to the Services provided under this Agreement please contact us.
13. RESOURCE USAGE & SECURITY
13.1 ZH Internet Services does not impose hard set limits on each account's system resources. We do not actively disable accounts until they greatly exceed an acceptable level of usage. There are numerous activities that could cause such problems; these include: CGI scripts, FTP, PHP, HTTP, etc. ZH Internet Services will advise You of a temporary block placed on any account found to be consuming an inordinate amount of system resources, to the point of degrading overall system performance.
13.2 Except where expressly permitted by law, You may not translate, reverse-engineer, decompile, disassemble, or make derivative works from the Site and/or Materials. You hereby agree not to use any automatic device or manual process to monitor or reproduce the Site or Materials, and will not use any device, software, computer code, or virus to interfere or attempt to disrupt or damage Our Services and Site or any communications on it. If You do not adhere to this provision of this Agreement, in addition to monetary damages and other remedies available to ZH Internet Services, You hereby agree to pay liquidated damages of $5000.00 plus any and all fees associated with recovery of these damages, including attorneys' fees and costs.
13.3 SECURITY
Any violation of the security to the Site and/or Services is prohibited and may result in criminal and civil liability. Unauthorized Access of the servers used to provide the Site, Services, and/or Materials (the "Servers") is strictly prohibited and is a violation of this Agreement and the AUP Agreement. You agree not to engage in such activity or to attempt to breach the Servers for the purpose of altering or manipulating the hardware and software, compromising the Servers, or for any other unauthorized use commonly known as "hacking." In addition, You are prohibited from the following:
Any form of unauthorized access to or use of data, systems or networks, including the Site and/or Services;
Unauthorized monitoring of data or traffic on any network or system without express authorization of the owner of the system or network;
Unauthorized interference with service to any user, host or network;
Introducing a malicious program into the network or server (e.g. viruses and worms), including the Site and/or Services;
Circumventing user authentication or security of any host, network or account;
Using an account with another provider to promote Your site with Us in an abusive manner.
Utilizing Our Services for the purpose of compromising the security or tampering with system resources or accounts on computers at Our site or any other site.
In the event You are involved in any violation of system security, We reserve the right to release information about You to system administrators at other sites in order to assist in resolving security incidents, and We shall also cooperate with any law enforcement agency investigating a criminal violation of system or network security. Additionally, any violation of these security provisions may, at Our sole discretion, be grounds for Termination for Cause of Your account per Section 2 of this Agreement.
13.4 BANDWIDTH USAGE
Your monthly bandwidth allowance is determined by the specific package for which You sign up. If Your account exceeds Your monthly allowance, You can choose to reset, suspend, or speed limited.
Please note: we still have the right to adjust the price without notice.
13.5 FAIR USE POLICY
We provide specific Services to our Clients and define normal, fair, and reasonable use in terms of our ZH Internet Services Virtual Private Servers as use that is consistent throughout any given billing period. We expect regular usage patterns from individual component machines and the client solution as a whole.
- Linux VM does not allow the installation of Windows
- CPU Usage
CPU cores on KVM VPS are shared among multiple VPSs. If your VPS consistently utilizes one full core or more, impacting the performance of other client servers sharing the same host node, we may request you to reduce your usage.
Temporary Spike: We allow brief spikes in full CPU usage, not exceeding 240 minutes within any 24-hour period, to accommodate short-term business demands.
Average Usage: Your VPS's CPU usage should be maintained at an average level below 40%.
- Bandwidth Usage
Frequent surges to the maximum capacity of network ports are not permitted.
- Storage I/O
Please refrain from conducting activities on your VPS that consistently generate storage input/output operations exceeding 100 MiB/s over prolonged periods (longer than 4 hours).
Should we at our sole discretion determine a Client is not using this Service as defined under this Fair Use Policy, we may take actions to mitigate negative impact to Service delivery systems including but not limited to the following:
Rate-limit the data the Client may send and/or receive from the individual machine to the entire solution level
Adjust pricing to a standard bandwidth rate (market-dependent)
Suspend or terminate Service to any or all Client machines
14. UPTIME GUARANTEE
14.1 ZH Internet Services will offer You a Service Level Agreement ("SLA") guaranteeing certain availability of Our Services. If applicable, the terms of any such SLA were separately negotiated between You and Us, and such SLA, if any, is hereby incorporated by reference as an indispensable part of this Agreement.
14.2 To be eligible for any credits to Your account, You must follow the specific procedures set forth in the SLA for notifying Us of Your desire for credits. You understand and agree that the failure to follow the procedure in the SLA within three (3) days of the triggering event will result in Your waiver of any right to receive credits.
14.3 At present, ZH Internet Services guarantees a 99% Service Level Agreement (SLA) only on services that are explicitly marked with an SLA guarantee. if the SLA is lower than 99%, you can get compensation for half month period. If the SLA lower than 95%, you can get compensation full month period. If the SLA lower than 90%, you can get compensation 2 month period.
15. PRICE CHANGE
The amount You pay for hosting will never increase during a specific term or time period for which you have signed up for Our Services. We reserve the right to change prices listed on zhnet.co.uk at any time, without notice, and the right to modify the amount of resources given to plans at any time. Additionally, if we terminate this agreement without cause pursuant to paragraph 2.2 of the Agreement, You understand that if We agree to provide Services to You in the future, the amount You paid under any prior term or time period is not determinative of the amount You pay should We provide Services to You again. It is Your responsibility to check Our website for plan or price changes should You wish to take advantage of plan or price changes which may have occurred. ZH Internet Services does not automatically update Your plan. All upgrades or downgrades will be performed at Your request and may include modification fees or require reinitiating service with Us.
16. NO WARRANTIES
YOU EXPRESSLY AGREE THAT YOUR USE OF THE SERVICES IS AT YOUR SOLE AND EXCLUSIVE RISK. THE SERVICES ARE PROVIDED ON AN "AS IS, WITH ALL FAULTS" AND "AS AVAILABLE" BASIS. ZH Internet Services EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. OTHER THAN AS SET FORTH IN PARAGRAPH 11, ZH Internet Services MAKES NO WARRANTY THAT THE SERVICES WILL MEET YOUR REQUIREMENTS, OR THAT THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR FREE; NOR DOES ZH Internet Services MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICES OR AS TO THE ACCURACY OR RELIABILITY OF ANY INFORMATION OBTAINED THROUGH THE SERVICES OR THAT DEFECTS IN ANY SOFTWARE, HARDWARE OR THE SERVICES WILL BE CORRECTED. ANY STATEMENTS MADE REGARDING SUCH MATTERS IN PROMOTIONAL MATERIALS SHALL BE CONSIDERED ADVERTISING REFERENCES, AND NOT WARRANTIES. YOU UNDERSTAND AND AGREE THAT ANY USE YOU MAKE OF ANY MATERIAL AND/OR DATA DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE SERVICES IS AT YOUR OWN DISCRETION AND RISK, AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF SUCH MATERIAL AND/OR DATA.
ZH Internet Services MAY MAKE THIRD-PARTY GOODS, SERVICES AND/OR SOFTWARE AVAILABLE TO YOU THAT ARE NOT PART OF THE SERVICES ("THIRD-PARTY SERVICES"). ZH Internet Services HAS NO CONTROL OVER THE CONTENT OF THIRD-PARTY SERVICES. USE OF ANY THIRD-PARTY SERVICES WILL BE AT YOUR OWN AND SOLE RISK AND SUBJECT TO THE TERMS AND CONDITIONS OF A SEPARATE AGREEMENT BETWEEN YOU AND THE THIRD-PARTY.
ZH Internet Services MAKES NO WARRANTY REGARDING ANY GOODS OR SERVICES PURCHASED OR OBTAINED THROUGH THE SERVICES OR ANY TRANSACTIONS ENTERED INTO THROUGH THE SERVICES.
NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM ZH Internet Services OR THROUGH THE SERVICES SHALL CREATE ANY WARRANTY, WHETHER BY IMPLICATION, ESTOPPEL OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY MARKETING OR PROMOTIONAL MATERIALS DESCRIBING THE SERVICES ON ZH Internet Services'S WEBSITE.
UNLESS OTHERWISE AGREED TO IN WRITING, ZH Internet Services DOES NOT MAKE A BACK-UP OF YOUR SITE(S) AS PART OF THE SERVICES. ACCORDINGLY, WE ENCOURAGE YOU TO MAKE A BACK-UP OF YOUR SITE(S) ON A REGULAR BASIS.
17. LIMITATION ON LIABILITY
YOU ARE SOLELY RESPONSIBLE FOR THE PROPER OPERATION OF YOUR WEB-SITE AND/OR CONDUCT OF YOUR BUSINESS AND ALL OTHER MATTERS UNDER YOUR CONTROL. IN NO EVENT SHALL ZH Internet Services BE LIABLE TO YOU FOR ANY DAMAGES ARISING FROM OR RELATED TO YOUR OPERATION OF YOUR WEB-SITE AND/OR BUSINESS OR FAILURE TO OPERATE YOUR WEB-SITE AND/OR BUSINESS.
THIS SECTION APPLIES TO ALL CLAIMS BY YOU OR YOUR END USERS IRRESPECTIVE OF THE CAUSE OF ACTION UNDERLYING THE CLAIM, INCLUDING, BUT NOT LIMITED TO, BREACH OF CONTRACT, TORT, INCLUDING BUT NOT LIMITED TO NEGLIGENCE, STRICT LIABILITY, FRAUD, AND/OR MISREPRESENTATION.
REGARDLESS OF THE TYPE OF CLAIM OR THE NATURE OF THE CAUSE OF ACTION, YOU AGREE THAT IN NO EVENT WILL ZH Internet Services, OUR AFFILIATES, CONTRACTORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OR LICENSORS, OR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING OR DELIVERING THE SERVICES, TECHNOLOGY, OR CONTENT AVAILABLE ON THE SERVICES ("AFFILIATES"), BE LIABLE TO YOU IN ANY MANNER WHATSOEVER: (A) FOR ANY DECISION MADE OR ACTION OR NON-ACTION TAKEN BY YOU IN RELIANCE UPON THE INFORMATION PROVIDED THROUGH THE SERVICES; (B) FOR LOSS OR INACCURACY OF DATA OR, COST OF PROCUREMENT OF SUBSTITUTE GOODS, SERVICES OR TECHNOLOGY; (C) FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF REVENUES, LOSS OF PROFITS OR LOSS OF REPUTATION, FOR BUSINESS INTERRUPTION OR SIMILAR ACTION, EVEN IF ZH Internet Services HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
THE TOTAL AGGREGATE AND MAXIMUM LIABILITY OF ZH Internet Services AND THE AFFILIATES, ARISING FROM OR OTHERWISE RELATING TO THIS AGREEMENT (REGARDLESS OF THE FORM OF ACTION OR CLAIM) IS LIMITED TO ANY AMOUNTS YOU HAVE PAID TO ZH Internet Services DURING THE SIX (6) MONTHS PRIOR TO THE ACCRUAL OF THE CAUSE OR CAUSES OF ACTION.
18. Payment
18.1 Payment for Services is due in advance of the time period for which such payment covers. Services are billed on an automatic and recurring basis unless and until you follow ZH Internet Services's cancellation procedure set forth in this Agreement.
18.2 Unless separately negotiated by You and Us, and confirmed by separate written agreement, the initial and recurring Fees for the Services selected by You shall be as provided in the initial on-line order form. All set-up fees and special programming fees are non-refundable. Fees for Services are payable in advance. Failure to make payment of Fees for Services when due may result in the suspension or termination of Services.
18.3 At the time of registration, You must select a payment method. ZH Internet Services reserves the right to contract with a third party to process all payments. Such third party may impose additional terms and conditions governing payment processing. If You do not pay all Fees when due, Your account will be deemed past due. For any past due Fees, ZH Internet Services will charge You interest at one and three percent (3%) or the highest rate allowed by applicable law, whichever is lower, per month of the unpaid amount, until paid.
18.4 You agree to pay any and all taxes, including personal property, value added, or sales taxes, resulting from Your use of the Services. ZH Internet Services is not responsible for any bank fees incurred by You due to Your use of check cards, automatic payment services, insufficient funds, and any and all other fees your financial institution may impose due to Your use of the Services. If ZH Internet Services should receive less than full payment of the Fees due to taxes, bank charges, transfer fees, or the like, ZH Internet Services will invoice You for the difference between payment received and the Fees due.
18.5 You also agree to pay all attorney and collection fees arising from ZH Internet Services's efforts to collect any past due Fees. If you cancel any Service prior to the expiration of the pre-paid Fees, You understand and agree that ZH Internet Services will not issue You any refund whatsoever, including but not limited to any remaining pre-paid Fees, set up Fees, and/or special programming Fees.
18.6 We will release discount codes from time to time. Discount codes only apply to new customers. At the same time, please note that we will issue discount codes to existing customers because of business compensation. if we find that you use a specific user discount code, we will suspend the service and refuse to refund. you can request to open the service after you have paid the full order.
18.7 You can transfer your products to any ZH Internet Services customer; However, ZH Internet Services does not take any responsibility for disputes and misoperation before and after the transfer process.
18.8 If you unilaterally initiate a dispute from the payment company under the premise of violating TOS, we will reserve the right to shut down your account.
18.9 If we receive the "unauthorized transaction" returned from the payment method, we will hand over some of your personal data (including name, IPs, payment information and server information) for verification by the payment gateway company.
19. Refund clause
We will not refund to the payment gateway under the following circumstances:
19.1 Three days after purchasing the service;
19.2 You used more than 10GB traffic on the VM;
19.3 Targed by (D)DoS;
19.4 The network is not good enough;
19.5 You already have a VM in the same location;
19.6 Any loss caused by any type of abuse;
19.7 IP geographic location reason;
19.8 IP is banned in certain regions or countries.
19.9 Had verbal attacks on staff.
19.10 Pre-Sale Products
Refund Fees: There is a non-refundable transaction fee of 1.00 GBP per refund. This fee is charged to cover administrative costs associated with the refund process.
Disputes: In the event of a dispute over a refund, we reserve the right to investigate the matter and make a final decision.
20. IP Replacement Policy
We will charge fee for replacement if the SSH/ICMP is unreachable from all countries.
For All Locations: IP Replacement costs 5.00 GBP each time, 30 days between each replacement.
21. The Action of Abuse Taken Down Request
21.1 ZH Internet Services uses Timed-Based Null-Route or Suspension Action for the offending IP address.
21.2 Child-porn Notifications- Permanent
21.3 Phishing Attack - Permanent
21.4 DMCA/Copyright - Permanent
21.5 Malware content - Permanent
21.6 Botnet controllers - Permanent
21.7 Unsolicited commercial email - Permanent
21.8 Others - TBD
You hereby agree to pay any and all costs associated with the abuse.
Privacy Policy
Last update: Dec. 13, 2021
This Privacy Policy (“Policy”) discloses the privacy practices for ZH Internet Services. The Policy applies to all ZH Internet Services services and any associated services (referred to as the ‘ZH Internet Services Service’). The terms governing your use of ZH Internet Services Services are defined in our Terms of Service (the “Terms of Service”).
The aim of this Policy is to inform you of the following:
What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
What choices are available to you regarding the use of your data.
The security procedures in place to protect the misuse of your information.
How you can correct any inaccuracies in the information.
Information Collection
We collect your personal data in the following ways:
When you sign up for a ZH Internet Services Service – We collect certain personal data so you can use the ZH Internet Services Service such as your name, email address, and phone number.
When you pay for a ZH Internet Services Service - We collect certain payment and billing information when you register for certain paid Services. You might also provide payment information, such as payment card details, which we collect via secure payment processing services.
When you use our support channels - The ZH Internet Services Services also include customer support, where you may choose to submit information regarding a problem you are experiencing with a ZH Internet Services Service. Whether you designate yourself as a technical contact, open a support ticket, speak to one of our representatives directly or otherwise engage with our support team, you will be asked to provide contact information, a summary of the problem you are experiencing, and any other documentation, screenshots or information that would be helpful in resolving the issue.
Content you provide through our websites - The ZH Internet Services Services also include our websites owned or operated by us. We collect other content that you submit to these websites, which include social media or social networking websites operated by us. For example, you provide content to us when you provide feedback or when you participate in any interactive features, surveys, contests, promotions, sweepstakes, activities or events.
Information Use
We collect this information for these purposes:
To verify you are the account holder when processing support requests and account changes.
To communicate with you about ZH Internet Services Service-related purposes.
To process your payment to prevent or detect fraud including fraudulent payments and fraudulent use of the ZH Internet Services Service.
To communicate with you for:
marketing,
research,
participation in contests, surveys and sweepstakes,
promotional purposes,
via emails, notifications, or other messages, consistent with any permissions you may have communicated to us.
Information Sharing
We are the sole owners of the information collected. We only have access to and collect information that you voluntarily give us via our website, email, ticketing systems, live chat or other direct contact from you. We will not sell or rent this information to anyone.
We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request.
Disclosure to Law Enforcement
We may disclose information to law enforcement agencies without further consent or notification to the subscriber upon lawful request from such agencies. We will cooperate fully with law enforcement agencies.
Your Access to and Control Over Information
In accordance to the General Data Protection Regulation or GDPR, we have implemented additional transparency on how you have access and control over your information. As available and except as limited under applicable law, the rights afforded to individuals are:
Right of Access - the right to be informed of and request access to the personal data we process about you;
Right to Rectification - the right to request that we amend or update your personal data where it is inaccurate or incomplete;
Right to Erasure - the right to request that we delete your personal data;
Right to Restrict - the right to request that we temporarily or permanently stop processing all or some of your personal data;
Right to Object –
the right, at any time, to object to us processing your personal data on grounds relating to your particular situation;
the right to object to your personal data being processed for direct marketing purposes;
Right to Data Portability - the right to request a copy of your personal data in electronic format and the right to transmit that personal data for use in another party's service;
Right not to be subject to Automated Decision-making - the right to not be subject to a decision based solely on automated decision making, including profiling, where the decision would have a legal effect on you or produce a similarly significant effect.
In order to enable you to exercise these rights with ease and to record your preferences in relation to how ZH Internet Services uses your personal data, we provide you with access to update your information via your Account Settings page.
If you would like to review, correct, or update information that you have previously provided to us, you can contact us at [email protected]. For your protection, we only fulfill requests for the information associated with the particular email address that you use to send us your request, and we may need to verify your identity before fulfilling your request. We will try to comply with your request as soon as reasonably practicable.
Data Retention and Deletion
We keep your personal data only as long as necessary to provide you with a ZH Internet Services Service and for legitimate and essential business purposes, such as maintaining the performance of your ZH Internet Services Service, making data-driven business decisions about new features and offerings, complying with our legal obligations, and resolving disputes.
If you request, we will delete or anonymize your personal data so that it no longer identifies you, unless, we are legally allowed or required to maintain certain personal data, including situations such as the following:
If there is an unresolved issue relating to your account, such as an outstanding credit on your account or an unresolved claim or dispute we will retain the necessary personal data until the issue is resolved;
Where we are required to retain the personal data for our legal, tax, audit, and accounting obligations, we will retain the necessary personal data for the period required by applicable law; and/or,
Where necessary for our legitimate business interests such as fraud prevention or to maintain the security of our users.
Links
This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
Cookies
We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.
Changes
Any changes to our Privacy Policy will be placed here and will supersede this version of our Policy. We will take reasonable steps to draw your attention to any changes in our Policy. However, we suggest that you read this document each time you use the website to ensure that it still meets with your approval.
Contact Us
If you feel that we are not abiding by this privacy policy, you should contact us immediately via email at [email protected].
ZH Internet Services is the data controller for the purposes of the personal data processed under this Policy.
Sunday, May 21, 2023
